Privacy Notice
Last updated: 2026
Who we are
LingoConnect operates this language-learning platform and is the data controller for the personal data described here. That means we decide why and how your personal data is used when you use LingoConnect.
What we collect and why
- Account data (name, email, password credentials, role, avatar) — to create and secure your account. Legal basis: performance of our contract with you.
- Profile data (bio, teaching specialties, certification status, CEFR level, learning goals, age category, time zone, intro video) — to run the marketplace and match students with teachers. Legal basis: contract performance.
- Lesson data (bookings, schedules, attendance, messages between you and your teacher or student, lesson reviews, lesson plans) — to deliver and support lessons. Legal basis: contract performance.
- Transaction data (coin balance, coin ledger entries, lesson charges, teacher earnings and payout requests) — to run the coin economy and pay teachers. Legal basis: contract performance and legal obligation.
- Preference data (language, currency, Kids or Adult track) — to show the interface you expect. Legal basis: legitimate interests.
- Technical data (IP address, device and browser information, security and error logs) — for security, fraud prevention and improving the service. Legal basis: legitimate interests.
- Support messages — to answer your questions. Legal basis: legitimate interests.
Children
Our Kids track is intended for children learning with the involvement of a parent or guardian. Accounts must be created and managed by an adult, who provides the child’s details and consents to this notice on their behalf.
Who we share data with
- Your teacher or student — the profile and lesson details needed to run your lessons.
- Service providers (subprocessors) — our hosting and database provider, our email delivery provider and the provider of our in-browser video classroom, acting on our instructions.
- Paddle, our Merchant of Record — for the sale of coins and lessons, payment processing, tax compliance, invoicing and refunds.
- Professional advisers (legal, accounting) and authorities where we are required to disclose by law.
International transfers
Our providers may process data outside your country, including outside the UK and EEA. Where that happens we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.
How long we keep it
We keep account, profile and lesson data for as long as your account is active and for a reasonable period afterwards to handle disputes. Financial and transaction records are kept for as long as tax and accounting law requires. After that, data is deleted or anonymised.
Your rights
Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to its processing, receive it in a portable format, withdraw consent and complain to your data protection authority. In the UK and EEA we will respond within one month. Contact us through your account to exercise any of these rights.
Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit, row-level access controls on our database, restricted private storage for teacher videos and server-side authorisation for financial operations.
Cookies
We use essential cookies and local storage to keep you signed in and remember your language, currency and track preferences. Our payment provider sets cookies necessary to complete checkout. We do not use advertising cookies. You can clear or block cookies in your browser, though signing in will not work without the essential ones.