Terms & Conditions
Last updated: 2026
1. Who you are contracting with
LingoConnect (“LingoConnect”, “we”, “us”) operates this website and the online language-learning service available through it. When you create an account or buy anything on this site you enter into an agreement with LingoConnect on these terms.
2. Acceptance
By creating an account, browsing teacher profiles or continuing to use the service you confirm that you accept these terms. If you are booking on behalf of a child, you confirm you are their parent or guardian and accept these terms for them. If you do not accept these terms, please stop using the service.
3. What we provide
LingoConnect is a marketplace and classroom. Students buy coins, book 30-minute lessons with certified TEFL teachers and attend those lessons in our in-browser video classroom. Teachers publish availability, teach lessons and use our AI lesson planning tools. Lessons are delivered by independent teachers, not by LingoConnect.
4. Your account
You must provide accurate registration details and keep them up to date. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us immediately if you suspect unauthorised access.
5. Acceptable use
You must not misuse the service. In particular you must not: use it for any unlawful purpose; commit fraud or send spam; harass, abuse or endanger another user (including any child using the Kids track); infringe anyone’s intellectual property; record or redistribute lessons without consent; upload malware; probe, scan or interfere with our security; or scrape the site or its content.
6. Intellectual property
LingoConnect retains ownership of the platform, its software, branding, documentation and all associated intellectual property. You receive a limited, non-exclusive, non-transferable right to use the service for your own learning or teaching. You must not reverse engineer the service, resell it, or circumvent its technical limits. Teachers retain rights in the teaching materials they create; you grant us the limited licence needed to host and display your content in order to run the service.
7. AI lesson planning
Our lesson planner produces draft teaching materials using AI. Output may be inaccurate or incomplete and must be reviewed by the teacher before use. Teachers remain responsible for their prompts, for verifying accuracy and for holding the rights to any material they input. We may remove or restrict content that is unlawful or infringing and may suspend accounts for repeated misuse.
8. Coins, lesson prices and payment
One coin equals one US dollar in lesson value. Coins are prepaid lesson credit; they are not money, do not earn interest and cannot be exchanged for cash outside the refund rules in our Refund Policy. Lesson prices are set from the teacher’s tier and are calculated by LingoConnect at the moment of payment. LingoConnect retains a 15% platform commission on each lesson; the remaining 85% is credited to the teacher’s earnings.
For payment, billing, tax, cancellation and refund mechanics, please also see Paddle’s Buyer Terms.
9. Reseller and Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
10. Service level
We work to keep LingoConnect available, but we do not guarantee that the service will be uninterrupted, timely, secure or error-free. Lessons depend on your device and internet connection, which are your responsibility.
11. Suspension and termination
We may suspend or terminate access to your account for material breach of these terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may close your account at any time. On termination, unused coins may be refunded where our Refund Policy allows.
12. Warranties and liability
To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Our total aggregate liability is limited to the fees you paid in the 12 months before the claim. Nothing in these terms excludes liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
13. Indemnity
You will indemnify us against claims arising from your content, your unlawful use of the service or your breach of these terms.
14. Changes, law and disputes
We may update these terms; material changes will be posted on this page. These terms are governed by the laws of the jurisdiction in which LingoConnect is established, and disputes will be heard by the courts of that jurisdiction. You may not assign your rights without our consent; we may assign ours as part of a merger or acquisition. Neither party is liable for failures caused by events beyond its reasonable control.
15. Contact
Questions about these terms? Contact LingoConnect through the support options in your account. Billing and refund questions are handled by Paddle at paddle.net.