Refund Policy

We offer a 30-day money-back guarantee on coin purchases. If you are not satisfied with your purchase you can request a full refund within 30 days of your order date for any coins you have not yet spent on a lesson.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request a refund, visit paddle.net with your order details, or contact LingoConnect support from your account and we will help you raise it. Approved refunds are returned to the original payment method, normally within 5–10 business days.

Coins spent on a lesson are governed by our cancellation rules:

• Cancelled 24 hours or more before the lesson: the full coin cost is returned to your wallet automatically.
• Cancelled by the teacher, at any time: the full coin cost is always returned to your wallet.
• Cancelled less than 24 hours before the lesson, or a student no-show: the lesson is not refunded, because the teacher has reserved that time.

Refunded coins go straight back into your balance and can be used for any other lesson.

If a lesson could not go ahead because of a fault on our side — for example the classroom failed to load — contact us and we will return the coins for that lesson in full.